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Support · FAQ

NAMI – Card Game for Couples Help, FAQ, contact — in one place.

Reach us

mateusz@mcat.one

I usually respond within 1–3 working days. English or Polish — both work.

For urgent matters (payment issues, lost purchases after device swap, blocking errors) — add [NAMI · URGENT] to the subject line.

Frequently asked questions

How does pass-and-reveal work?

NAMI is a game on one device for two people. After picking pace and climate, you pass the phone to each other. The next card is hidden until someone taps "Reveal card" — that's the "now you" moment.

You can agree that one person reads cards aloud, or that each reveals their own. The app doesn't enforce order — you decide.

Does NAMI listen to me or collect my answers?

No. NAMI doesn't even have an answer field — you respond out loud, in person. The app does not use the microphone (no system permission for it).

In "Stats" you only see numbers: how many sessions, how many minutes, how many cards. Never content. See Privacy Policy.

Can I play offline?

Yes. NAMI runs fully offline after download. Exception: in-app purchases require temporary internet (Apple authorization). After purchase — fully offline again.

I'm switching phones — what happens to my purchases?

Open NAMI on the new iPhone → Settings → "Restore Purchases". Same Apple ID required.

After restoration, all decks return immediately. If something doesn't work — email mateusz@mcat.one with the order number from your Apple receipt email.

Will my data (names, never-again, stats) transfer?

Not in v1.0. iCloud sync is planned for a future version. For now: names and settings stay on a specific device.

If important — screenshot your settings before switching phones and re-enter them after migration.

A card surprised me / was uncomfortable. What do I do?

You always have 4 exits from a card:

Using these options doesn't require explanation to the other person. It's your call.

A card from Płomień / Po Zmroku is too intense for me

These decks are 18+ and contain intimate content. If you bought them unintentionally:

For a refund: use Apple's mechanism ("Report a Problem" in Apple Account → History).

App crashes / lags / unresponsive

  1. Restart app — remove from app switcher, reopen
  2. Update iOS — Settings → General → Software Update
  3. Update NAMI — App Store → Updates
  4. Reinstall — uninstall, install again. Then "Restore Purchases"
  5. Still broken — email mateusz@mcat.one with your iPhone model + iOS version + short description

Can I gift NAMI?

Not in v1.0 — there's no native "Gift NAMI" feature. You can gift an Apple Gift Card of $19.99 and include the App Store link.

In v3.0 (Q4 2026) we plan a proper "Gift NAMI" mechanism with a physical postcard and activation code.

How do I know when there's a new version?

Enable automatic app updates on iPhone (Settings → App Store → App Updates). Changes appear in the App Store version's Patch Notes.

Can I suggest new questions / decks?

Yes, please do. Email mateusz@mcat.one with subject [NAMI · idea]. Best ideas land in future Season Drops. We can't promise individual replies, but we read all of them.

I have an invoice / VAT issue

Apple is the seller of every IAP. Invoice is available in Apple Account → Purchase History → Invoice. NAMI (Mateusz Kania) does not issue separate invoices for IAPs.

How does NAMI make money?

Apple takes 30% (or 15% for small developers) of each IAP, the rest goes to us. NAMI has no hidden fees, subscriptions, or "premium subscription" — what you buy is what you get.

Mental health and support

If using NAMI brought up difficult emotions or you're experiencing a relationship crisis — NAMI is not a therapeutic tool. We recommend reaching out to:

NAMI is a game — its best use is building closeness and lightness. If something is at crisis or violence level, the tool is people, not an app.

Links

Contact: mateusz@mcat.one